Privacy Policy

Effective Date: December 15, 2024

At SaharaSub, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when using our services. By accessing or using SaharaSub’s services, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect
We collect the following types of information:

Personal Information: This includes your name, email address, phone number and billing information (such as payment details).
Account information including your username, password and other relevant account information.
Usage Data: We may collect information such as your IP address, browser type, device information, and activity logs when you interact with our website and services.
Uploaded Files: Any files you upload to our platform (such as audio or video files) will be processed by SaharaSub for the creation of transcripts.
Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

1.1. Cookies

Like many websites, we may use Cookies on our Site. We may use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

2. How We Use Your Information
The personal data we collect is used for the following purposes:

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

- Account Management: To create and manage your account, process your subscriptions, and provide customer support.
- Billing: To process payments handle financial transactions.
- Service Provision: To transcribe files that you upload and provide you with the requested services.
- Profiling: We may analyze your data in the future to tailor our services, improve user experience, and send targeted marketing communications.
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

3. Third-Party Service Providers
We may share your personal data with third-party providers in order to facilitate the delivery of our services. This includes but is not limited to:

- Payment Processors: To securely process transactions and handle payments.
- Cloud Storage Providers: To store and manage data and files uploaded by users.
- Other Third Parties: We may engage additional service providers for purposes such as analytics, security, and service improvement.

We do not share your data with third parties for purposes other than those strictly necessary to provide our services. We require our third-party providers to adhere to strong data protection standards to ensure that your data is treated securely and in accordance with applicable laws.

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

- Companies who support our Site and Services.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

3.1. Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

3.2. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage and fulfillment).
- With business and marketing partners, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

4. Data Security and Retention
We take the security of your personal data seriously and use industry-standard measures to protect it. These include encryption, secure servers, and access controls to prevent unauthorized access, loss, or misuse of your data.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

Data Retention: We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes retaining your data for account management, billing, and service provision. You may request deletion of your data at any time, subject to legal or contractual obligations.
Additionally, we reserve the right to retain any data for up to 12 months after it is no longer valid, to ensure compliance with our policies, resolve disputes, or enforce our agreements.

5. Intellectual Property
Any files you upload to SaharaSub remain your intellectual property. However, by uploading your files, you grant us the right to use, process, and share the files with our third-party service providers solely for the purpose of fulfilling the requested transcription or related services. We do not claim ownership of the content you upload.

6. Children’s Privacy
SaharaSub is not intended for users under the age of 18. We do not knowingly collect personal data from anyone under 16. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

7. International Data Transfers
Your personal data may be stored or processed in locations outside of your home country, including by our third-party providers. While the data protection laws in these locations may differ from those in your jurisdiction, we will take appropriate steps to ensure that your data is protected in line with this Privacy Policy.

8. Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
- Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:

Email: contactus@saharasub.com